Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from fikow.com (the “Site”).

1. Personal information collected

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies installed on your device.
As you navigate the Site, we also collect information about the pages you visit, the products you view, the sites or keywords that referred you to us, and how you interact with the Site.

We call this data “Device Information” .

👉 We collect this information via:

Cookies : small data files placed on your device. (Learn more: allaboutcookies.org )
Log files : record actions performed on the Site (IP address, browser type, Internet provider, pages visited, date and time).
Web beacons / Pixels : electronic files used to analyze your browsing.

In the event of a purchase, we also collect your “Order Information” : name, billing and shipping address, payment information (including credit cards), email address and telephone number.

Finally, to improve your experience, we may process your IP address to adjust prices to your local currency. This information is temporarily stored in a session cookie.

Personal Information = Device Information + Order Information.

2. How do we use your information?

Your order information is used to:

Process your purchases (payment, shipping, invoices).
Communicate with you.
Detect potential fraud or risks.
Provide you with offers and information tailored to your preferences.

Your device information is used to:

Prevent fraud and risks (via your IP address).
Improve our Site (navigation analyses, marketing campaigns, advertising performance).

3. Sharing your information

We only share your information with:

Our technical service providers (e.g. Shopify, to manage our online store). See their policy
Google Analytics to analyze the use of the Site. Google Policy You can opt out via: Google opt-out .

We may also disclose your information to comply with the law (e.g., warrant, criminal investigation).

4. Targeted Advertising

We use your data to show you relevant ads. You can opt out of:

Or via the Digital Advertising Alliance portal: optout.aboutads.info .

5. Your rights

If you are a European resident, you have the right to request access to, modification of, or deletion of your personal data. Contact us using the information below.

Please note that your data may be transferred outside Europe (e.g. to Canada or the United States) for the performance of our services.

6. Data retention

Your order information is kept in our records until you request its deletion.

7. Modifications

We may update this Policy to reflect technical, legal or business changes.

8. Contact us

For any questions regarding our privacy policy, contact us:

📧 Email: support@fikow.com
📍 Address: FIKOW – Privacy Department, 37 Rue des Ranchots 25320, Montferrand-le-Château, France